Basic troubleshooting steps if the Shell Asia application is not working. If you're experiencing issues with the Shell Asia app, here are some initial steps you can take to troubleshoot and resolve the problem:

1. Check your internet connection: Ensure your device has a stable and working internet connection.
2. Restart your phone: Try turning your phone off and then back on again.
3. Update the application: Check the Google Play Store (for Android) or Apple App Store (for iOS) to make sure you have the latest version of the Shell Go+ app installed.

If you're still unable to access the app after trying the above, please uninstall and then reinstall the application.
How to Uninstall the Application
 

For iOS:
1. Tap and hold the Shell Asia app icon on your home screen.
2. Select "Remove App".
3. Choose "Delete App" and then confirm by selecting "Delete".
 

For Android:
1. Open the Google Play Store application.
2. Tap the profile icon in the top right corner.
3. Select "Manage apps and devices", then choose "Manage".
4. Find and select the Shell Go+ app from the list.
5. Tap "Uninstall".